App Support

I can’t sign in

Use the same email address linked to your RIB Academy Parent Portal. If you have forgotten your password, select Forgot password in the app and use the RIB-branded reset email.

My child or booking is missing

Pull down to refresh the app. If the child or booking still does not appear, contact RIB Academy so we can check the family link and booking record.

I need to cancel or reschedule a session

Open the relevant booking and select Manage booking. The app follows the Academy’s existing booking rules and modification cutoff. If the app does not offer the change you need, contact us.

I’m renewing for a new term

Signed-in Academy families can use Renew / register for term from the main Academy screen. Review the saved child, medical and emergency information before submitting. If any saved information has changed, contact RIB Academy before relying on it for the renewal.

I need help with payment

The app can show RIB’s current payment setup options. Stripe card setup happens on Stripe’s hosted page and PayID payments happen outside the app. The app does not collect card numbers.

I’m not receiving notifications

Open Account in the app and check notification preferences. Also confirm that notifications are allowed for RIB Academy in your iPhone or Android system settings.

I want to delete my app account

In the app, open Account → Delete account and follow the confirmation steps. Deleting the app account does not automatically cancel or refund an existing paid booking.

If the same login is also used for an admin, coach or another RIB role, the app will not disable that shared login automatically. Contact RIB Academy and we will help separate the parent access and handle the deletion request safely.

If you cannot access the app, contact us for assistance.