Privacy Policy

1. Who this policy covers

This policy applies to the RIB Academy iOS and Android parent app and the Academy services connected to it. The app is operated by Run It Back 247 Pty Ltd ("RIB", "we", "us" or "our").

The app is designed for parents and guardians managing their family’s participation in RIB Academy programs.

2. Information the app may use

Parent and account information

• Name, email address and phone number.
• Account identifiers and authentication/session information.
• Password-reset and account-support information.

Child and participant information

• Child name and date of birth.
• Basketball/program history.
• Relevant health, allergy, injury, medication and medical-disclosure information supplied by a parent or guardian.
• Emergency-contact information.

Academy activity

• Registrations, selected classes, bookings, reschedules, cancellations and attendance.
• Term history, Academy messages and whether an in-app message has been read.
• Payment-setup status or a parent’s report that payment has been arranged.

Device and notification information

• Push-notification device token, notification preferences and delivery status.
• Basic technical information needed to operate, secure and troubleshoot the app and connected services.

3. How we use information

We use information to provide and administer RIB Academy, including to:

• sign parents in and connect them to the correct family;
• manage classes, bookings, attendance, renewals and Academy communications;
• support participant safety and respond to emergencies;
• send requested account emails, booking updates and notifications;
• provide payment-setup options and record payment status for Academy administration;
• support parents, investigate errors, protect accounts and maintain service reliability; and
• maintain appropriate operational, accounting, safeguarding, insurance and legal records.

4. Service providers

We use service providers to operate the app and Academy systems. Depending on the feature used, these can include:

• Supabase for authentication and database services;
• Expo and the relevant Apple/Google push services for app notification delivery;
• Resend for RIB-branded account and service emails;
• Stripe when a parent opens RIB’s Stripe-hosted payment setup; and
• hosting, security and infrastructure providers that support RIB’s website and backend.

These providers may process information on RIB’s behalf for the purpose of delivering their service. We expect service providers handling RIB data to apply appropriate safeguards.

5. Payments

The RIB Academy app does not collect or store card numbers. When a parent chooses Stripe payment setup, the payment page is hosted by Stripe. PayID payments are also completed outside the app.

RIB may retain the registration amount, payment method/status and administrative notes needed to manage the Academy account.

6. Children’s information

Participant information about children is supplied and managed by their parent or guardian for the purpose of operating RIB Academy. This can include information relevant to participation and safety.

If information is incorrect or has changed, a parent or guardian should contact RIB Academy so the record can be updated before relying on it for future sessions or renewals.

7. Notifications and choices

Parents can manage supported notification categories inside the app and can disable app notifications through their device settings. Academy messages may still remain available in the in-app inbox.

Optional marketing/news email consent is separate from service messages required to administer an Academy registration or account.

8. Storage and security

RIB uses technical and organisational measures intended to protect information against unauthorised access, loss, misuse or inappropriate disclosure. The app stores its signed-in session using device-protected secure storage and privileged Academy actions are checked server-side against the authenticated parent account.

No internet or storage system can be guaranteed to be completely secure. If you believe your account or information has been compromised, contact us promptly.

9. Retention and account deletion

Parents can initiate account deletion from Account → Delete account inside the RIB Academy app.

Deleting a parent-only account disables access to the RIB Academy login and anonymises the parent contact profile used by the app. As part of the deletion process, RIB also removes or disables app-specific notification preferences and device registrations where applicable. It does not automatically cancel or refund an existing booking.

If the same login is also used for another operational RIB role (for example an admin or coach account), the app will not disable that shared login automatically. Contact RIB Academy so the parent access can be separated and the deletion request handled without disrupting the other authorised RIB access.

RIB may retain limited booking, attendance, payment, program, safety and related administrative records where reasonably needed for Academy administration, accounting, safeguarding, insurance, dispute resolution or legal obligations.

If you cannot access the app but want help with privacy, correction or deletion, contact RIB Academy using the details below.

10. Access, correction and privacy requests

You can contact RIB Academy if you want to ask about information associated with your family, correct information, raise a privacy concern, or request assistance with deletion.

11. Changes to this policy

We may update this policy when the app, Academy services or data practices change. The latest version will be published at this URL with an updated date.